DRC Grievance Portal

A cross-border platform for reporting and resolving grievances

Welcome to the Grievance Portal

Report via SMS/Text message

How It Works

1

Anonymously report a grievance via SMS or Text message

2

A facilitator asks you questions about the grievance

3

Your grievance is registered in order to be resolved

4

You receive feedback during the process of resolution or escalation

Send grievance to our dedicated number:

The grievance will be handled anonymously.
Include a brief description of the issue and your location.

+XXX XXX XXX XXX

Available 24/7

Contact Us

For assistance or more information, reach out via email, phone or SMS/Text. Our team supports multiple languages.

View Frequently Asked Questions